Qualifications Pack- Field Engineer RACW :
- SECTOR/S: ELECTRONICS.
- SUB-SECTOR: Consumer Electronics.
- OCCUPATION: After Sales Service.
Brief Job Description:
The individual interacts with customers to install the
appliance, diagnoses the problem to assess possible causes of malfunction,
rectifies minor problems, and replaces faulty modules for failed parts or
recommends factory repairs for bigger faults.
Personal Attributes:
The individual must be willing to work in the field and travel
through the day from one customer’s premise to another. Punctuality, amenable
behaviour, patience, good interpersonal relationship building, trustworthiness,
integrity, and critical thinking are important attributes.
Proposed Occupation
Field Engineer – RACW. The job holder interacts with customers to install the appliance like refrigerator, air conditioner and washing machine and diagnose problem to assess possible causes of malfunction. Once the problem and causes have been identified, the individual rectifies minor problems or replaces faulty modules for failed parts or recommends factory repairs for bigger faults. He also trains the service technicians in installation, troubleshooting and repair of the above equipment against a fault reported by the customer and some responsibility of others’ work related learning.
Accrediting Bodies: Electronics Sector Skills Council of India
Certifying Bodies: Electronics Sector Skills Council of India